Medical Administrative Support

Become an Integral Part of Healthcare with Administrative Expertise

Student studying at computer in classroom

Program Overview

Are you interested in playing a crucial role in the healthcare system without being directly involved in medical procedures? The Medical Administrative Support program at College of Western Idaho (CWI) is designed for you. This program offers a gateway to becoming a vital member of the healthcare team, focusing on the administrative aspects of medical practice. You will learn about medical terminology, patient record management, billing processes, and more, all crucial for the smooth operation of medical facilities.

Our program combines theoretical knowledge with practical skills, ensuring you are job-ready upon graduation. You will be equipped to handle various administrative tasks in healthcare settings, bridging the gap between patients and medical professionals. Whether you are starting a new career or looking to enhance your skills in the medical field, our program is tailored to fit your goals.

Degree or Certificate Type

Basic Technical Certificate

Fully Online

Time to Complete

1 year

Primary Location

Medical administrative support students working on computers in a classroom

Learning Opportunities

  • Administrative Expertise: Gain comprehensive knowledge in medical terminology, patient record management, and healthcare billing.
  • Real-World Application: Engage in practical training that simulates medical office environments.
  • Career Readiness: Develop skills that prepare you for immediate employment in various healthcare settings.
  • Patient Interaction: Learn the essentials of patient communication and confidentiality in a medical setting.
  • Technology Integration: Become proficient in using medical office software and technologies.

Area of Study

Degrees & Certificates

Medical Administrative Support – Basic Technical Certificate

1

YEAR

BTC

Available Fully Online

Certificate Requirements
Medical Administrative Support specialist working at computer in office

Career Opportunities

  • Office Clerks, General

    Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring knowledge of office systems and procedures. Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, bookkeeping, typing or word processing, office machine operation, and filing.

    364

    Annual Openings*

    $15.71

    Hourly Median Wage*

    $32,677

    Annual Median Salary

    8.66%

    Growth (2021 – 2031)*

  • Medical Assistants

    Perform administrative and certain clinical duties under the direction of a physician. Administrative duties may include scheduling appointments, maintaining medical records, billing, and coding information for insurance purposes. Clinical duties may include taking and recording vital signs and medical histories, preparing patients for examination, drawing blood, and administering medications as directed by physician. Excludes “Physician Assistants” (29-1071).

    200

    Annual Openings*

    $17.84

    Hourly Median Wage*

    $37,107

    Annual Median Salary

    32.58%

    Growth (2021 – 2031)*

  • First-Line Supervisors of Office and Administrative Support Workers

    Directly supervise and coordinate the activities of clerical and administrative support workers.

    158

    Annual Openings*

    $23.22

    Hourly Median Wage*

    $48,298

    Annual Median Salary

    8.74%

    Growth (2021 – 2031)*

  • Receptionists and Information Clerks

    Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization. Excludes “Switchboard Operators, Including Answering Service” (43-2011).

    150

    Annual Openings*

    $14.05

    Hourly Median Wage*

    $29,224

    Annual Median Salary

    15.17%

    Growth (2021 – 2031)*

  • Medical Secretaries and Administrative Assistants

    Perform secretarial duties using specific knowledge of medical terminology and hospital, clinic, or laboratory procedures. Duties may include scheduling appointments, billing patients, and compiling and recording medical charts, reports, and correspondence.

    51

    Annual Openings*

    $17.87

    Hourly Median Wage*

    $37,170

    Annual Median Salary

    47.04%

    Growth (2021 – 2031)*

  • Medical Records Specialists

    Compile, process, and maintain medical records of hospital and clinic patients in a manner consistent with medical, administrative, ethical, legal, and regulatory requirements of the healthcare system. Classify medical and healthcare concepts, including diagnosis, procedures, medical services, and equipment, into the healthcare industry’s numerical coding system. Includes medical coders. Excludes “Health Information Technologists and Medical Registrars” (29-9021) and “File Clerks” (43-4071).

    35

    Annual Openings*

    $22.33

    Hourly Median Wage*

    $46,446

    Annual Median Salary

    15.56%

    Growth (2021 – 2031)*

  • Health Technologists and Technicians, All Other

    All health technologists and technicians not listed separately.

    12

    Annual Openings*

    $18.70

    Hourly Median Wage*

    $38,896

    Annual Median Salary

    31.23%

    Growth (2021 – 2031)*

  • Data Entry Keyers

    Operate data entry device, such as keyboard or photo composing perforator. Duties may include verifying data and preparing materials for printing. Excludes “Word Processors and Typists” (43-9022).

    11

    Annual Openings*

    $14.20

    Hourly Median Wage*

    $29,536

    Annual Median Salary

    -9.65%

    Growth (2021 – 2031)*

  • File Clerks

    File correspondence, cards, invoices, receipts, and other records in alphabetical or numerical order or according to the filing system used. Locate and remove material from file when requested.

    9

    Annual Openings*

    $17.26

    Hourly Median Wage*

    $35,901

    Annual Median Salary

    -5.61%

    Growth (2021 – 2031)*

  • Medical Transcriptionists

    Transcribe medical reports recorded by physicians and other healthcare practitioners using various electronic devices, covering office visits, emergency room visits, diagnostic imaging studies, operations, chart reviews, and final summaries. Transcribe dictated reports and translate abbreviations into fully understandable form. Edit as necessary and return reports in either printed or electronic form for review and signature, or correction.

    9

    Annual Openings*

    $13.41

    Hourly Median Wage*

    $27,893

    Annual Median Salary

    -9.28%

    Growth (2021 – 2031)*

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*Data sourced from Lightcast™ (2023), a global leader in labor market analytics, and limited to the state of Idaho. Contact CWI Institutional Research for questions regarding this data.

Admissions

Step 1

  • Apply to CWI.
  • Choose Medical Administrative Support as your major.

Step 2

  • Complete the Free Application for Federal Student Aid (FAFSA).
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Clubs

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Business Professionals of America

College of Western Idaho is proud to be part of Business Professionals of America (BPA), the leading Career and Technical Student Organization for students pursuing careers in business management, office administration, information technology, and other related career fields.

News

College of Western Idaho invites anyone interested in or thinking about pursuing a career in healthcare to attend the 2022 Health Professions Open House Tuesday, Nov. 1.

Read more about 2022 Fall Health Professions Open House
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