If you are seeking a wide variety of knowledge and skills to work on desktop computers, small business wired and wireless networks, and printing/document imaging devices, look no further than CWI’s Computer Support Specialist program. At CWI, we will develop your understanding of electrical and mechanical components, industry tools, networking functions, computer hardware and software troubleshooting, and introduce computer virtualization. This course covers computer security and the CompTIA Security+ certification.
Once a student is accepted into the program, a background check must be completed prior to the start of the semester. Completion of the background check and fee is the responsibility of the student. This must be completed no later than August 2015. Contact your program chair
The College of Western Idaho (CWI) provides a Computer Support Specialist program that will prepare you with advanced, market-relevant skills that employers recognize and respect as well as opportunities to connect with a global community of industry professionals.
Why This Program
Every business has computers and IT technicians continue to be in demand. This program also covers soft skills, such as customer service and professionalism, and skills needed for the CompTIA A+, Network+, and Security+ certifications. Depending on your level of completion, you may earn a Technical Certificate, Advanced Technical Certificate, or Associate of Applied Science degree in this field.
What You Will Learn to Do
- Provide computer hardware and software tech support
- Build, install, and maintain PCs, servers and peripherals
- Be able to provide Help Desk and Field Support for a business’s IT needs
- Learn how to protect and safely remove viruses and malware from computers
- Develop the soft skills needed for a career in Information Technology
- Troubleshoot Microsoft Windows technologies
Requirements and Costs
Degrees and Certificates
Associate of Applied Science Degree for Computer Support Specialist
Advanced Technical Certificate for Computer Support Specialist
Intermediate Technical Certificate for Computer Support Specialist
Important Dates for Credit Programs
|Spring 2016||Summer 2016||Fall 2016|
|Registration Open||November 9||April 11||April 11|
|Financial Aid Priority Date||November 23||May 16||July 11|
|Admission Deadline||December 21||May 20||August 5|
|Last Day to Register||January 8||June 3||August 19|
|Tuition and Fees Due||January 8||June 3||August 19|
|Classes Begin||January 11*||June 6*||August 22*|
|*Some classes begin before or after this date. See the class schedule for more information.|
Skills, Traits, and Prep Classes
- CISA requirements
- General computer skills
- Ability to learn
- Basic understanding of how computers work is helpful
- Good communication and writing skills are helpful
- Ability to troubleshoot complex problems is helpful
Navigating your way through college can be confusing, especially if you try to go it alone. CWI One Stop Student Services offers advising assistance, to help in deciding which courses you need to take to complete your educational goals. Visit Advising for more information or contact One Stop Student Services to schedule an appointment.
When preparing for a career in the area of information technology, a quality background check is essential for the protection of both the student and the training institution. Information technology professionals are held to a higher standard than many professionals which is why many employers will require a background check before hiring any new IT personnel. A background check will ensure that the Computer Support Specialist program conforms to industry standards with respect to the training of computer support specialists.
Results of the background checks are confidentially retained by the Computer Support Specialist Program at CWI. If derogatory information is found as a result of the background check, further review of the student in question may be required before successful placement in the Computer Support Specialist Program. Derogatory information, which may preclude a student from entering the Information Technology field, includes a DUI in the past three (3) years or a felony in the past seven (7) years. Contact your program chair
Financial Aid Available
Did you know that as a student in this program you may be eligible for financial aid? Through grants, scholarships, and loans, more than 60 percent of first-time, full-time CWI students receive some form of financial assistance. To learn more about financial aid options and whether you may be eligible, visit Financial Aid.
Tuition and Fees
Tuition for a full-time CWI student averages half the cost of a state university and a third of the cost of a private college. Tuition and fees vary based on program and residence. Visit Tuition and Fees for more information.
The Computer Support Specialist program will develop a technician’s understanding of electrical and mechanical components and industry tools, as well as computer hardware and software and networking functions, plus an introduction to Virtualization. The Computer Support Specialist program also covers soft skills such as customer service and professionalism, and provides the skills needed for the CompTIA A+, PDI+, Network+, and Security + certifications. Upon completion of the full program, students will have taken their CompTIA A+ and Security+ certification exams.
- Computer Support Specialist
- Computer Repair Technician
- Help Desk Technician
- MFP/Printer Repair Technician