Successful dental practices rely on their front office staff to provide exceptional customer service, schedule patients, bill insurance and collect payment, and for patient retention.  This 12 week course will prepare you for a career in a dental office where you will support the dentist and the other clinical staff while providing great care to the patients.  

This course is designed to create a successful dental front office administrator.  Course subjects will include basic dental office procedures, the use of office equipment, the proper handling of patient records, filing and managing telephone calls. Students will study dental services and will learn how to bill and code for dental procedures for successful processing of dental insurance claims. Students will review, utilize, and be skilled in dental office scheduling and billing software programs.  In addition, principles of skills for workplace success will be reviewed.  There are no prerequisites.   

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Workforce Development at College of Western Idaho (CWI) provides you high-quality, short-term training to boost your job skills, acquire new career skills, and earn the certificates you need. Take as many classes as you want in our short-term, credit free classes with no applications, no transcripts, and no hassle. Just sign up and watch your career take off.

Classes are offered at a variety of locations throughout western Idaho that are taught by knowledgeable professionals with years of experience in the topics they teach.

What You Will Learn to Do

  • Dental Front Office Administrator

Additional Opportunities

Upon completion of this module, students will be able to:

  • Describe and demonstrate the duties involved in patient reception in the dental office
  • Discuss the elements of an efficiently flowing patient reception
  • Describe the process of communication
  • Differentiate verbal and nonverbal communication
  • Explain the importance of effective listening
  • Discuss guidelines for safety as indicated by OSHA
  • Explain and demonstrate correct telephone techniques for a dental office
  • Describe and demonstrate the appointment scheduling process
  • Discuss the use and function of basic office equipment in the dental office
  • Utilize concise and effective written communication techniques
  • Discuss the management and handling of medical records electronically
  • Discuss the management of a dental office
  • Describe the anatomy and physiology of the mouth.
  • Discuss dental insurance plan provision and benefit structures online
  • Demonstrate the understanding of dental services and coding
  • Discuss the concepts of dental claims and administration (CDT code book)
  • Explain refund and appeals and its procedures
  • Demonstrate understanding of the technical term and legal issues of health claims examining
  • Describe the medical and dental plan provisions
  • Discuss medical benefit structure
  • Understand the components of dental claims administration
  • Conduct company specific research for interview preparation
  • Identify pre-interview preparation activities including creating an interview portfolio and practice interview questions
  • Explain key areas of employee rights and how to respond to discriminatory questions
  • Describe specific statements and behaviors to exhibit at the close of an interview and job offer
  • Discuss salary negotiation strategies
  • Explain the importance of training and development
  • Know the various ways employment status can change
  • Define the various types of workplace terminations
  • Demonstrate how to write a letter of resignation
  • Know the appropriate behavior to exhibit when leaving a position

Requirements and Costs

Degrees and Certificates

Certificate of Completion


Delivery Formats:

Minimum Age Requirement



Navigating your way through college can be confusing, especially if you try to go it alone. CWI One Stop Student Services offers advising assistance, to help in deciding which courses you need to take to complete your educational goals. Visit Advising for more information or contact One Stop Student Services to schedule an appointment.

This course will combine lecture, discussion, practical applications, directed self-study, website reference, and reading and written assignments.  Course may be provided in a hybrid format through lecture/on-line coursework.

Students will be required to complete 40 hours of externship during the course.


  • Course cost - $675

Class costs and fees are subject to change without notice.


There are an assortment of scholarship opportunities available if you qualify to help cover some or all of the costs associated with classes offered through CWI Workforce Development. Call us at 208.562.2700 for more information.

Payment Options

CWI Workforce Development offers you multiple payment options to cover the cost of your program. For more information, visit Payment Options

Career Info

Dental Front Office Administrator


  • Dental Front Office Administrator


Ada County Campus Quail Building
Ada County Campus Quail Building

1450 S. Eagle Flight Way, Boise, ID 83709