Computer Support Specialist

ANNOUNCEMENTS

Applications for all IT Programs (2015 fall start) will be accepted starting Spring 2015 semester.

Overview

If you are seeking a wide variety of knowledge and skills to work on desktop computers, small business wired and wireless networks, and printing/document imaging devices, look no further than CWI’s Computer Support Specialist program. At CWI, we will develop your understanding of electrical and mechanical components, industry tools, networking functions, computer hardware and software troubleshooting, and introduce computer virtualization. This course covers computer security and the CompTIA Security+ certification.

Mission

The College of Western Idaho (CWI) provides a Computer Support Specialist program that will prepare you with advanced, market-relevant skills that employers recognize and respect as well as opportunities to connect with a global community of industry professionals.

Why This Program

Every business has computers and IT technicians continue to be in demand. This program also covers soft skills, such as customer service and professionalism, and skills needed for the CompTIA A+, Network+, and Security+ certifications. Depending on your level of completion, you may earn a Technical Certificate, Advanced Technical Certificate, or Associate of Applied Science degree in this field.

What You Will Learn to Do

  • Provide computer hardware and software tech support
  • Build, install, and maintain PCs, servers and peripherals
  • Be able to provide Help Desk and Field Support for a business’s IT needs
  • Learn how to protect and safely remove viruses and malware from computers
  • Develop the soft skills needed for a career in Information Technology
  • Troubleshoot Microsoft Windows technologies

Clubs

The purpose of SkillsUSA is to unite in a common bond without regard to race, sex, religion, creed, or national origin. Students enrolled in class with vocational trade, industrial, technical, and health occupations objectives. We also assist... more

Requirements and Costs

Degrees and Certificates

Associate of Applied Science Degree for Computer Support Specialist

AAS

24

Delivery Formats:
Traditional

Advanced Technical Certificate for Computer Support Specialist

ATC

16

Delivery Formats:
Traditional

Technical Certificate for Computer Support Specialist

TC

12

Delivery Formats:
Traditional

Skills, Traits, and Prep Classes

  • CISA requirements
  • Keyboarding
  • General computer skills
  • Ability to learn
  • Basic understanding of how computers work is helpful
  • Good communication and writing skills are helpful
  • Ability to troubleshoot complex problems is helpful

Advising

Navigating your way through college can be confusing, especially if you try to go it alone. CWI One Stop Student Services offers advising assistance, available each semester, to help in deciding which courses you need to take to complete your educational goals. Visit Advising for more information or contact One Stop Student Services to schedule an appointment.

Admission into the Computer Support Specialist program requires a separate application process and is competitive.

The application can be found under Program Resources above.

Financial Aid Available

Did you know that as a student in this program you may be eligible for financial aid? Through grants, scholarships, and loans, more than 60 percent of first-time, full-time CWI students receive some form of financial assistance. To learn more about financial aid options and whether you may be eligible, visit Financial Aid.

Tuition and Fees

Tuition for a full-time CWI student averages half the cost of a state university and a third of the cost of a private college. Tuition and fees vary based on program and residence. Visit Tuition and Fees for more information.

Career Info

Professions

  • Computer Support Specialist
  • Computer Repair Technician
  • Help Desk Technician
  • MFP/Printer Repair Technician

Locations

Ada County Campus Pintail Center

Directions


1360 S. Eagle Flight Way, Boise, ID 83709

Instructors

Program Department Chair