Over the past month, the College of Western Idaho (CWI) Information Technology Department has received several reports of Outlook calendar invitations being duplicated or deleted by attendees, not the organizer. After investigation, it appears the issue is related to actions taken on mobile devices, specifically Apple devices. IT has provided the following tips to help avoid these issues:
With Office 365, mobile devices can be configured to interact with an account via Exchange/Active Sync protocol. This following information will provide guidelines how to, and not, interact with Office 365 calendar.
Important: The information below is based on Microsoft's recommended use of mobile devices when it comes to interacting with calendars. For best results, Microsoft recommends that people who schedule events with one another use the same calendar client. The majority of calendaring issues involve events with attendees, which may not get updated correctly if the organizer or any of the attendees take action on the meeting via a mobile device.
What can I do?
• Configure device using Exchange/Active Sync protocol.
• View personal or subscribed calendar data.
• Only create/modify events that you own and which do not contain any attendees. If you need to make an event which includes attendees, use Outlook on the web or Outlook (configured via Exchange) to take this action.
What I shouldn't do?
• Do not make changes to events you are the owner of which have attendees. Use Outlook on the web or Outlook (configured via Exchange) to take this action.
• Do not take action on events which you are an attendee of. Use Outlook on the web or Outlook (configured via Exchange) to take this action.
• Do not attempt to manage another person's calendar. Use Outlook on the web or Outlook (configured via Exchange) to take this action.
Please contact IT at IT@cwi.edu or 208.562.3444 with any questions.