Medical Administrative Support

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“As a non-traditional student, the Medical Administrative Support Program is giving me the skills to start a new career.”

-- Heather Kolnes, Medical Administrative Support Student

Program Overview

Enrolling in College of Western Idaho’s (CWI) Medical Administrative Support program will provide you exposure to a profession that performs a variety of duties in a medical environment. Physicians rely on well-trained medical administrative support professionals to assist in the operation of a medical office and the documentation of patient care. Successful students in this program typically possess above-average skills in communication, organization, and attention to detail.

Specialized coursework focuses on medical terminology and body structures, medical transcription, health information management, and insurance billing. This program is competency based, specifying student performance objectives required for employment. Previous training or experience may be substituted for coursework if competence is demonstrated through testing with permission of the instructor. The program concludes with a capstone employment-skills class, which will help prepare you for the job search and introduce you to potential employers.

What will you learn to do?

  • Manage and maintain all aspects of an office environment
  • Master the use of the latest workplace technology and computer software for word processing, presentations, spreadsheets, databases, and electronic calendars
  • Schedule appointments using specialized medical software
  • Maintain medical records and prepare correspondence
  • Prepare insurance claims, patient billing, and manage office activities
  • Compose and process correspondence
  • Create presentations
  • Arrange travel and meetings; maintain physician calendars
  • Submit insurance claims and maintain financial records
  • Schedule hospital admissions and surgeries

What kind of degree(s) can you earn?


Degree Plan

Instructor Info

Program Head:
Stephanie Mai


Career Info

What kind of career can you expect?

The program leading to a Technical Certificate in medical administrative support prepares students with the specialized skills necessary for employment wherever knowledge of medical terminology, professional procedures, and ethics are required. A medical administrative support professional performs a variety of administrative duties in a medical environment.

What skills, traits, or prep classes would be helpful?

  • A desire to provide exceptional service for patients in a medical office
  • Interest in a business career
  • Keyboarding proficiency is a plus
  • College-level reading skills
  • Fluency in the English language
  • Work where your compassion, dependability, and ability to maintain confidentiality will help others

Need More Info?

Program Head:
Stephanie Mai