Administrative Support

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With the continued development of new technologies, companies are relying heavily on administrative professionals to handle more diverse tasks and responsibilities. If you like having a variety of duties, have good communication skills, enjoy working as part of a team, and enjoy planning and coordinating many types of projects, consider training for a career in administrative support.

Program Overview

Through College of Western Idaho’s (CWI) Administrative Support program, you can earn a certificate or degree in just one semester, one year, or two years with starting salary and potential for promotion in your new career based on the amount of training you complete. This program is designed to give you a strong start in a variety of office careers. If you like working with people, enjoy managing different workloads, can track details, and find satisfaction in supporting business professionals, this is the program for you.

Graduates who earn a two-year associate degree will be more likely to find higher-level jobs and work at an advanced operations level. Graduates with an associate degree position themselves to progress quickly in their career, attain office-manager positions, and perform work such as coordinating office activities; training; designing filing systems; making presentations to management; processing, storing, retrieving, and distributing information; and more. Many support staff also coordinate projects and assist with client relationships.

What will you learn to do?

  • Manage and maintain all aspects of an office environment
  • Master the use of the latest workplace technology and computer software for word processing, presentations, spreadsheets, databases, and electronic calendars
  • Make travel arrangements
  • Plan and schedule meetings
  • Use e-tools such as the internet and email
  • Supervise employees
  • Work as a team and self-directed
  • Communicate professionally, both in person and in writing
  • Make decisions and solve problems
  • Operate and maintain office equipment

Those who complete an associate degree may find higher paying jobs and the opportunity for promotion.


What kind of degree(s) can you earn?



Instructor Info

Program Chair:
Yolonda Barnes

Jenny Miller

Assistant Dean:
Marcella Enos

Career Info

What kind of career can you expect?
This program provides training needed to enter all types of administrative support. Graduates may find employment with large corporations, small businesses, government organizations, and more.

Administrative assistants often support the work of managers, preparing presentations, managing calls, handling correspondence, and responding to various needs of the business as they arise.

What skills, traits, or prep classes would be helpful?

  • Interest in a business career
  • Enjoyment of working with others
  • Attention to detail
  • Keyboarding proficiency is a plus
  • College-level reading skills
  • Fluency in the English language