Administrative Support
With the continued development of new technologies, companies are relying heavily on administrative professionals to handle more diverse tasks and responsibilities. If you like having a variety of duties, have good communication skills, enjoy working as part of a team, and enjoy planning and coordinating many types of projects, consider training for a career in administrative support.
Program Overview
Through College of Western Idaho’s (CWI) Administrative Support program, you can earn a certificate or degree in just one semester, one year, or two years with starting salary and potential for promotion in your new career based on the amount of training you complete. This program is designed to give you a strong start in a variety of office careers. If you like working with people, enjoy managing different workloads, can track details, and find satisfaction in supporting business professionals, this is the program for you.
Graduates who earn a two-year associate degree will be more likely to find higher-level jobs and work at an advanced operations level. Graduates with an associate degree position themselves to progress quickly in their career, attain office-manager positions, and perform work such as coordinating office activities; training; designing filing systems; making presentations to management; processing, storing, retrieving, and distributing information; and more. Many support staff also coordinate projects and assist with client relationships.
What will you learn to do?
- Manage and maintain all aspects of an office environment
- Master the use of the latest workplace technology and computer software for word processing, presentations, spreadsheets, databases, and electronic calendars
- Make travel arrangements
- Plan and schedule meetings
- Use e-tools such as the internet and email
- Supervise employees
- Work as a team and self-directed
- Communicate professionally, both in person and in writing
- Make decisions and solve problems
- Operate and maintain office equipment
Those who complete an associate degree may find higher paying jobs and the opportunity for promotion.
What kind of degree(s) can you earn?
- Associate of Applied Science Degree (AAS) – approximately two years
- Advanced Technical Certificate (ATC) – approximately 16 months
- Technical Certificate (TC) – approximately one year
- Postsecondary Technical Certificate (PTC) – usually less than one year
What else should you know?
Interested students are highly encouraged to attend an informative session for all Administrative Support, Medical Administrative Support, Applied Accounting, and Marketing Management programs.
You will learn more about available resources and information to make your start at CWI successful. You will also have the opportunity to meet the Business faculty and other new students.
Requirements
Degree Plan
- Associate of Applied Science Degree (AAS) – approximately two years
- Advanced Technical Certificate (ATC) – approximately 16 months
- Technical Certificate (TC) – approximately one year
- Postsecondary Technical Certificate (PTC) – usually less than one year
Orientation:
Interested students are highly encouraged to attend an informative session for all Administrative Support, Medical Administrative Support, Applied Accounting, and Marketing Management programs.
You will learn more about available resources and information to make your start at CWI successful. You will also have the opportunity to meet the Business faculty and other new students.
Instructor Info
Program Chair:
Teri Harbacheck
208.562.2512
teriharbacheck@cwidaho.cc
Instructor:
Jenny Miller
208.562.2504
jennymiller@cwidaho.cc
Assistant Dean:
Marcella Enos
marcellaenos@cwidaho.cc
Career Info
What kind of career can you expect?
This program provides training needed to enter all types of administrative support. Graduates may find employment with large corporations, small businesses, government organizations, and more.
Administrative assistants often support the work of managers, preparing presentations, managing calls, handling correspondence, and responding to various needs of the business as they arise.
What skills, traits, or prep classes would be helpful?
- Interest in a business career
- Enjoyment of working with others
- Attention to detail
- Keyboarding proficiency is a plus
- College-level reading skills
- Fluency in the English language
Academics
- Adult Basic Education
- All Programs and Classes
- Business Partnerships / Workforce Development
- Earning College Credit in High School
- Lower Division Transfer / General Education
- Professional Technical Education
- Administrative Support
- Applied Accounting
- Auto Body
- Automotive Technology
- Baking and Pastry Arts
- Certified Dental Assisting
- Cisco Networking and Security Technologies
- Computer Support Specialist
- Culinary Arts
- Drafting Technology
- Early Childhood Education
- Electronics Technology
- Fire Service Technology
- Heavy-Duty Truck Technician
- Heavy-Equipment Technician
- Heavy-Equipment Welding and Fabrication
- Horticulture
- Information Security and Digital Forensics
- Machine Tool Technology
- Marketing Management
- Medical Administrative Support
- Network Administration
- Nursing
- Physical Therapist Assistant
- Powersports and Small Engine Repair Technology
- Professional Truck Driving
- Surgical Technology
- Web Development
- Welding and Metals Fabrication
- Wildland Fire Management
- Online Learning








